1. The information we gather
At various times you may contribute your personal data to us. For example, in order to process a request or enquiry you may make concerning a holiday home, we need to know all or some of the following: your full name, address, telephone number, e-mail address, and, in the case of a member’s (advertising) listing, a method of payment. You may also contribute personal data to us at other times, such as when adding your email address to our special offers/newsletter.
For further detail on our gathering of personal data, see Surveys and Newsletters below.
2. How we use your personal data
We will also use the personal data users provide to us to contact the user from time to time with critical user or service updates, and to send other messages that are integral to the service we provide on the Site. If you have an account on the site, we must always be able to e-mail you operational information about your account and your use of our services.
Your personal information is not shared with third parties, except: 1) in the case of special promotions by us, or one of our partners, about which you’ve requested to be notified; 2) where a third party performs services on our behalf and has agreed to keep such information confidential (such as the processing of your credit card payment or the conduct of an online survey for example); and 3) our affiliates, but only for the purpose of performing this Agreement. In the event that we or the site are acquired by a third party, your personal information may be transferred to any such acquirer.
As a member of the Site, you will receive our “Owner” newsletter, which is an integral part of the service we provide. Traveller users of the site will be given the option to receive our “Special Offers” newsletter when they registered with us. Users may cancel their subscription to these newsletters at any time.
Surveys are another method by which we gather information about our users. From time to time, we request users’ input in order to evaluate potential features and services. The decision to answer a survey is completely yours. We use information gathered from surveys to improve our service.
Site users may send enquiries to members via clickable links on Site listings. If you choose to send an enquiry through these links, your personal information, including your e-mail address and any other information you supply, will be visible to the member in question so that they might reply directly to you. If you call the member, you may be asked to leave a return telephone number. Do not share information in the e-mail or phone call that you are not prepared to allow them to have, including, but not limited to, credit card and bank account information. These enquiries are both sent to the individual member you selected and retained by us. The resulting enquiry is available for review only by the member to whom they were initially addressed and to our customer service employees, who may be asked by members for their past enquiry information. While the content of these enquiries is not shared with any other party, the Site may, from time to time, use third party e-mail servers to send and track receipt of the enquiry e-mails, and analyze the pattern of enquiry usage reported by these third party tracking systems; the resulting information is used and stored only in an anonymised form.
6. How Do We Protect Your Personal Information Once We Have It
We take appropriate technical and organisational measures to guard against unauthorised or unlawful processing of your personal data and against accidental loss or destruction of, or damage to, your personal data. While no computer system is completely secure, we believe the measures implemented by our site reduce the likelihood of security problems to a level appropriate to the type of data involved. We have security measures in place to protect our user database and access to this database is restricted internally. However, it remains each user’s responsibility:
a. to protect against unauthorised access to your use of the Site;
b. to ensure no-one else uses the Site while the user’s machine is “logged on” to the Site service;
c. to log off or exit from the Site when not using it; and
d. where relevant, to keep his/her password or other access information secret.
7. What is a Cookie and Why Do We Use Them?
We use third-party site usage tracking companies to analyze your site visit or to conduct surveys. In the course of serving our pages, these third parties may place or recognize a unique “cookie” on your browser. These companies may use information (not including your name, address, e-mail address or telephone number) about your visits to the site and other websites in order to help us understand how to serve you better.
We do not use third-party advertising companies to serve ads when you visit our Site.
In relation to reviews that you may submit, the facebook login is purely for authentification processes only. Your details are not shared with any party and are only used in conjunction with the review you have submitted.
8. Web Beacons and Clear GIFs
We gather and share anonymised information concerning the usage of the Site by members and travellers with one or more third-party tracking companies for the purpose of reporting statistics. In this connection, some of the pages you visit on our Site use electronic images placed in the web page code, called pixel tags (also called a “clear GIFs” or “Web Beacons”) that can serve many of the same purposes as cookies.
9. How we protect your privacy with third parties
As indicated above, we may work with other companies who place cookies or web beacons on our Site. These companies help operate our Site and provide you with additional products and services. They are subject to confidentiality agreements with us and other legal restrictions. We do not permit any of these companies to collect personal information using cookies or web beacons on our Site.
10. How do I correct or update my information?
We allow our users the option to change or modify information previously provided. This may be done contacting us using our contact page.
11. How do I opt-out of receiving marketing communications from you?
You may opt-out of receiving marketing communications from us by using our contact page.
a. commencing one month after the date of posting;
13. How long will we keep your personal data?
14. Disclosure for legal reasons
Your personal data may be disclosed if we or an entity processing your data on our behalf are compelled to do so by law, or receive a valid, legally compliant request by a law enforcement or governmental authority.
15. How do I contact you?